Shipments and returns

Shipping & Delivery

All packages sent are protected so that they reach you in the best condition.

Products are delivered to the address indicated by the buyer upon his/her purchase. At the delivery, the buyer should check the condition of products and of the packaging. The buyer must report any damage to the carrier on the delivery, and inform La Cabane à Chanvre within a week. Above all, the buyer should not refuse delivery.

The buyer can receive the invoice to an address and the delivery to another one. Just enable the option provided for this purpose on the order form. Regarding shipping, we mainly work with La Poste.

La Cabane à Chanvre endeavour to ship the products within 3 working days. However, delivery times are non contractual. La Cabane à Chanvre can not be held responsible for a longer duration of delivery in case of loss or strikes.

Anomalies in delivery due to carrier

If the buyer finds a problem regarding the order delivered (damage, missing product compared to the delivery order, damaged parcel, broken product ...) should be indicated on the delivery, with his signature. Thereafter it shall inform the Customer Service of La Cabane à Chanvre. La Cabane à Chanvre is committed to refund or replace defective products, lost or damaged.

La Cabane à Chanvre
6A route de La Duquerie
50570 Montreuil sur Lozon
FRANCE

Error in command

In case of error in the delivery if the products delivered do not match or if they are not conform to those specified in the order, the buyer can request an exchange or refund of the products.

The buyer has 3 days upon receiving the order to inform La Cabane à Chanvre. The easiest way to formulate the claim is to send an email via the website "Contact us" section.

In case of refund or exchange, all products to exchange must be returned to La Cabane à Chanvre in its original packaging and in perfect condition for resale. The shipment must be mailed to the following address:

La Cabane à Chanvre
6A route de La Duquerie
50570 Montreuil sur Lozon
FRANCE

La Cabane à Chanvre will be responsible for the shipping cost, unless buyer’s claim does not correspond to the statement.


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